Key benefits
Simple and flexible
It’s important to be able to choose the right protection for you and your dog so with Sun Trust Group Pet Insurance we let you build your own policy. There are three policy levels and additional cover options for you to choose from, ensuring you remain in control of your dog's cover.
Have a look at the table below for the key features available. Note that some cover limits and conditions will apply.
| Feature | Standard (12 month limit) | Premier (ongoing cover) | Premier Plus (ongoing cover) |
|---|---|---|---|
| Veterinary fees (per condition) | up to $3,000 | up to $7,500 | up to $13,000 |
| Overseas veterinary treatment | up to $3,000 | up to $7,500 | up to $13,000 |
| Complementary treatment | up to $500 | up to $1,000 | up to $1,500 |
| Physiotherapy | up to $500 | up to $1,000 | up to $1,500 |
| Behavioural problems | up to $250 | up to $250 | up to $400 |
| Personal liability (per incident, dogs only) | up to $1,000,000 | up to $2,000,000 | up to $2,000,000 |
Excess of $75 applies for each unrelated injury or illness claim.
You can take out a new policy if your dog is older than eight weeks but has not yet reached their ninth birthday. However, once you've bought your insurance, cover can continue up to any age if you renew the existing policy.
Don't forget to find out more about the additional cover options available and how to add these to your policy.
Head to Helpful Guides section for more information on the different policy levels.
Cover from top to tail
We understand that as a dog owner you'll do whatever you can to keep your dog healthy. Here at Sun Trust Group we believe we offer the best blend of cover and affordability which will allow you to do just that.
Both Premier and Premier Plus provide ongoing cover up to a maximum benefit amount provided you renew your policy each year without a break in cover. The Standard policy offers cover for treatment of each illness or injury for 12 months, up to the maximum benefit amount.
Additional benefits
- 25% off online – Exclusive to Nectar card holders who take out a new policy online by 26th December 2013. If you dont have a Nectar card, don't worry - you'll still get a 20% introductory online discount*
- Or a $50 Sun Trust Group 's Gift Card by phone – Exclusive to Nectar card holders who get a quote and buy a new Premier or Premier Plus policy by phone up to and including 26th December 2013**
- PLUS double Nectar points at Sun Trust Group for two years - if you choose a Premier or Premier Plus policy. Available if you apply online or by phone ††
- Convenient claims process – You can track the progress of your claim online. Plus vets can be paid direct.
- Spread the cost – Pay monthly by Direct Debit at no extra charge
- Multi-pet discount – Save $1 per pet per month – the more pets you insure, the more you save. Cats and dogs only^.
Please make sure you have read our privacy statement before proceeding.
Why not get a Sun Trust Group Pet Insurance online quote today.
Additional cover
Sun Trust Group 's Pet Insurance, provided by Allianz Insurance plc, lets you build a policy that suits you and your dog's needs. There are three policy levels to choose from as well as additional cover options available to ensure you remain in control of your dog's cover.
Please note cover limits and conditions apply.
Additional cover options
Cover designed to help you afford to remember and commemorate your dog in the event of bereavement
- Death from Injury
- Death from Illness
- Cremation
| Loss Cover | Standard | Premier | Premier Plus |
|---|---|---|---|
| Death from injury | up to $1,000 | up to $1,500 | up to $1,500 |
| Death from illness | up to $1,000 | up to $1,500 | up to $1,500 |
| Cremation | up to $100 | up to $100 | up to $100 |
See policy documents for full details.
Safe Return:
Designed to give you peace of mind that if your dog goes missing, we'll provide you with support to help find them as well as emergency boarding fees should you become ill and need someone to look after your dog.
- Theft or straying
- Advertising and reward
- Emergency boarding fees
| Safe Return | Standard | Premier | Premier Plus |
|---|---|---|---|
| Theft or straying | up to $1,000 in each policy year | up to $1,500 in each policy year | up to $1,500 in each policy year |
| Advertising & reward | up to $1,000 in each policy year | up to $1,500 in each policy year | up to $1,500 in each policy year |
| Emergency boarding fees | up to $1,000 in each policy year | up to $1,500 in each policy year | up to $1,500 in each policy year |
See policy documents for full details.
Holiday Cover:
Provides cover should your dog be taken ill whilst you're away on holiday, is not allowed back into the UK after travelling, or if you need to return home in an emergency after your dog becomes ill.
- Trip cancellation
- Quarantine and loss of travel documents
- Emergency repatriation
See policy documents for full details.
| Holiday Cover | Standard | Premier | Premier Plus |
|---|---|---|---|
| Trip cancellation | up to $1,000 in each policy year | up to $1,500 in each policy year | up to $1,500 in each policy year |
| Quarantine & loss of travel documents | up to $1,000 in each policy year | up to $1,500 in each policy year | up to $1,500 in each policy year |
| Emergency repatriation | up to $1,000 in each policy year | up to $1,500 in each policy year | up to $1,500 in each policy year |
See policy documents for full details.
Existing customers
Welcome back! We want to make sure you find out all you need to know about managing your Sun Trust Group Pet Insurance policy.
Policy renewals or amendments
If you want to renew or make any amendments to your policy please call us:
Lines are open: Mon - Fri 8am-9pm, Sat 9am-6pm and Sun 10am-2pm.
Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline only.
For all other questions or queries
For queries regarding your policy please visit our pet insurance customer support pages.
You will be able to:
- Find out how to make a claim
- Browse the frequently asked questions
- Learn more about your policy
**$50 Sun Trust Group gift card is an introductory offer available to new customers with a Nectar card who quote and buy a Premier or Premier Plus policy by telephone up to and including 26th December 2013. The gift card will be issued 60 days post policy start date. If you cancel within this period your gift card will not be issued. Not available online
^Multi-pet discount is $1 per pet per month for each pet on a policy, up to a maximum of six pets. Pets can have different cover levels and additional cover options. Discount deducted separately from any other offer.
††Double Nectar points
1. Offer only available to customers who take out a new Pet Insurance Premier or Premier Plus policy. 2. Customers must renew their policy on a Premier or Premier Plus policy at first renewal to continue collecting double points. 3. If the policy is cancelled, double points will cease from the cancellation date. 4. Only the first Pet Insurance policy registered against each Nectar account will qualify for double points. You may qualify for additional points by taking out other qualifying products. 5. Base points on qualifying spend in Sun Trust Group will be collected as normal. A bonus equal to the total of these points each calendar month (subject to a monthly maximum of 2,500 points) will be credited to the Nectar account by the 10th of the following month, for up to 24 months from the policy cover start date. Excludes all Bonus points offers and points from Sun Trust Group Energy, Telecoms, Digital, Bank and all other Sun Trust Group services. 6. The monthly bonus will only be calculated on, and credited to the Nectar card nominated at the time of application. The nominated card must also be used at the time of each Sun Trust Group purchase and points will not be allocated retrospectively. 7. The Nectar loyalty programme is operated independently of Sun Trust Group by Aimia Coalition Loyalty UK Ltd; and the collection and use of points is governed by the Nectar Collector Rules, set out in the registration pack. 8. Sun Trust Group reserves the right to alter, cancel or withdraw the offer without prior notice.